Refund Policy

1. Overview

At Patrice Motsepe Financial Academy, we are committed to providing high-quality financial education and ensuring customer satisfaction. This Refund Policy explains the circumstances under which refunds may be requested and the procedures for obtaining them.

By purchasing any of our educational packages or services, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy applies to all purchases made through our website southafricainfocus.com.

2. Refund Eligibility Periods

Our refund eligibility varies depending on the educational package purchased and the extent to which course materials have been accessed. We offer different refund windows to ensure fairness while protecting the value of our educational content.

3. Conditions for Refund Eligibility

3.1 General Requirements

To be eligible for a refund, you must meet ALL of the following conditions:

• Request submitted within the applicable refund period for your package
• Content access below the specified threshold for your package
• Original payment method still active and available for refund processing
• No previous refund requests made for other packages within the past 12 months
• No violations of our Terms and Conditions or acceptable use policies
• Account in good standing without any fraud flags or disputes

3.2 Content Access Limitations

We track your engagement with course materials through our learning management system. Content access includes:

• Video lessons viewed (any portion counts as accessed)
• Documents, PDFs, and templates downloaded
• Quizzes or assessments taken
• Live webinars or Q&A sessions attended
• Mentorship calls or coaching sessions completed
• Community forum participation

If you have accessed content beyond the specified threshold for your package, you will not be eligible for a refund, regardless of when you submit your request.

3.3 Non-Refundable Circumstances

Refunds will NOT be granted in the following situations:

• Request submitted after the applicable refund period has expired
• Content accessed exceeds the threshold specified for your package
• You have attended live sessions, webinars, or one-on-one mentorship calls
• You have downloaded templates, tools, or proprietary resources
• Change of mind after completing significant portions of the course
• Failure to allocate sufficient time to complete the course
• Disagreement with course content or teaching methodology after significant use
• Technical issues caused by your equipment, internet connection, or browser
• Subscription renewals (if applicable) after the initial refund period
• Purchases made during special promotions or discount periods (unless otherwise stated)
• Account suspension or termination due to Terms of Service violations

4. How to Request a Refund

4.1 Refund Request Process

To request a refund, follow these steps:

1. Prepare Your Information: Gather your order number, purchase date, registered email address, and reason for the refund request.
2. Submit Written Request: Email us at [email protected] with the subject line "Refund Request - [Your Name] - [Order Number]"
3. Include Required Details:
   • Full name and registered email address
   • Order number and purchase date
   • Package name purchased
   • Detailed reason for refund request
   • Description of any technical issues encountered (if applicable)
4. Allow Processing Time: We will review your request within 5-7 business days
5. Receive Decision: You will be notified via email of our decision

4.2 Review Process

Upon receiving your refund request, we will:

• Verify your purchase details and payment information
• Review your course access history and content consumption
• Assess whether your request meets all eligibility criteria
• Consider any extenuating circumstances or technical issues reported
• Make a determination within 5-7 business days

4.3 Decision Notification

You will receive one of the following outcomes:

• Approved: Full refund will be processed to your original payment method
• Partially Approved: Partial refund offered based on content accessed
• Denied: Explanation provided for why the request does not meet eligibility criteria
• Alternative Resolution: We may offer course credit, account extension, or alternative solutions

5. Refund Processing

5.1 Processing Timeline

Once your refund is approved:

• Refund Initiation: Within 1-2 business days of approval
• Payment Processor: 5-10 business days for refund to appear
• Bank Processing: Additional 2-5 business days depending on your financial institution
• Total Timeline: 7-17 business days from approval to funds appearing in your account

5.2 Refund Method

Refunds will be issued to the original payment method used for purchase. We cannot issue refunds to different payment methods or accounts. If your original payment method is no longer active, please contact us to discuss alternative arrangements.

5.3 Currency and Exchange Rates

Refunds are processed in the original currency of purchase (USD). If your payment method automatically converts currencies, the refunded amount may differ from what you originally paid due to exchange rate fluctuations. We are not responsible for any currency conversion losses.

5.4 Account Access Upon Refund

Once a refund is approved and processed:

• Your access to course materials will be immediately revoked
• You will lose access to any community forums or member areas
• Downloaded materials should be deleted as per our license agreement
• Any certificates of completion will be invalidated
• Future enrollment in the same course may be restricted

6. Partial Refunds

6.1 When Partial Refunds Apply

In certain situations, we may offer a partial refund:

• Content accessed slightly exceeds the threshold but request is within refund period
• Extenuating circumstances (medical emergencies, family crises) with documentation
• Technical issues that significantly impaired your learning experience
• Course content significantly different from description (false advertising claims)

6.2 Partial Refund Calculation

Partial refunds are calculated based on:

• Percentage of content accessed
• Time elapsed since purchase
• Specific circumstances of the request
• Value of resources downloaded or consumed

Partial refund amounts are determined on a case-by-case basis and are at our sole discretion.

7. Special Circumstances

7.1 Technical Issues

If you experience technical difficulties accessing course materials:

• Contact our support team immediately at [email protected]
• Provide detailed information about the issue, including screenshots if possible
• Allow us reasonable time to resolve the technical problem
• The refund period may be extended if technical issues prevented access

We are not responsible for technical issues caused by your equipment, internet service provider, or incompatible browsers. We recommend using updated browsers and stable internet connections.

7.2 Medical or Family Emergencies

We understand that unexpected life events can interfere with your ability to complete courses. If you experience a medical or family emergency:

• Contact us as soon as reasonably possible
• Provide relevant documentation (medical certificates, official documents)
• We may offer alternatives such as course access extension or transfer to another package
• Refund consideration will be made on a compassionate, case-by-case basis

7.3 Course Changes or Discontinuation

If we make significant changes to course content or discontinue a course:

• Active students will be notified via email
• Reasonable access period will be provided to complete existing materials
• Refunds or course transfers may be offered for unused portions
• We reserve the right to update and improve course content without offering refunds

8. Disputes and Chargebacks

8.1 Contact Us First

Before initiating a chargeback or payment dispute with your financial institution, please contact us directly. Most issues can be resolved quickly through direct communication. Filing a chargeback without contacting us first may result in:

• Immediate account suspension
• Forfeiture of access to all purchased materials
• Inability to participate in future courses
• Potential legal action to recover losses

8.2 Chargeback Policy

If you file a chargeback or payment dispute:

• We will provide documentation to your financial institution showing service delivery
• Your account will be suspended pending dispute resolution
• If the chargeback is found to be fraudulent or unjustified, we may pursue collection
• You will be responsible for any chargeback fees, legal costs, or collection expenses

8.3 Fraudulent Refund Requests

Fraudulent refund requests or abuse of our refund policy will result in:

• Permanent account termination
• Ban from future purchases
• Potential legal action
• Reporting to relevant authorities if criminal fraud is suspected

9. Alternatives to Refunds

If you're not completely satisfied but don't qualify for a refund, we may offer alternative solutions:

9.1 Course Transfer

Switch to a different course package that better fits your needs (subject to price adjustment and eligibility).

9.2 Access Extension

Additional time to complete your current course if personal circumstances prevented timely completion.

9.3 Account Credit

Credit toward future course purchases or upgrades to higher-tier packages.

9.4 Additional Support

Extra mentorship sessions, personalized guidance, or supplementary resources to enhance your learning experience.

These alternatives are offered at our discretion and depend on individual circumstances.

10. Questions and Contact

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

Patrice Motsepe Financial Academy
587 Emmanuel Viaduct Apt. 311
East Tumelo, LP 2443
South Africa

Email: [email protected]
Phone: +67008516843
Registration Number: 46661307

Support Hours:
Monday - Friday: 9:00 AM - 5:00 PM SAST
Saturday: 10:00 AM - 2:00 PM SAST
Sunday: Closed

11. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The "Last Updated" date at the top of this policy indicates when it was last revised.

Your continued use of our Services after any changes indicates your acceptance of the modified Refund Policy. We encourage you to review this policy periodically.

For purchases made before policy changes, the refund policy in effect at the time of purchase will generally apply, unless the changes are required by law.

We are committed to your success and satisfaction. While this policy protects both our educational content and your investment, we strive to be fair and reasonable in all refund decisions. Our goal is to provide exceptional value and support throughout your financial education journey.